It’s a sad thing that we’re so used to sub-standard customer service here that when sales and service staff actually display any bit of pride and love in their work, we’re impressed to the point of wanting to blog about them.
That’s not to say that Jenny of Silic Lighting Centre merely has a modicum of pride and love in her work. As I blogged previously, hers was the only shop along Balestier Road (aka Lighting Avenue) whose occupants even entertained the idea of trying to fix my mother’s old Tiffany lamp.
Some time last week, Jenny called to tell me that she found some parts that would fit the lamp, although they weren’t exactly a match for the old brass parts, and for the parts she couldn’t find, that she had gone to her company’s factory and made the parts to fit the lamp.
Then she told me that she had to bill me about $150, and asked if that was ok. I was so thrilled I said yes and she then asked me to bring the lamp shade because she wanted to take a look at it.
When I got to the shop with the lamp shade, Jenny assembled the whole thing and then turned on the lamp and admired it for a few quite seconds before she took a paint brush from her desk and brushed the dust off the lamp shade, sighed, and remarked how pretty it was, and how my mother must have been sad to part with it.
Because it looked like it was going to rain, and because I was illegally parked, I thanked Jenny and said I’d bring in more lights for her to fix if any more of my mother’s hand me downs needed fixing.
Then she says, “Actually, we don’t do repairs, but I knew you wouldn’t be able to get that lamp fixed anywhere else”.
Silic Lighting Centre
509 Balestier Road
Singapore 329848 (map)