Help needed!

Above & Beyond
This is the kind of news I like to make!

Thank you Threez for the article in today’s Straits Times’ ‘Mind Your Body’ section. The phones have been ringing off the hook, and we’ve been taking names for our special needs gymnastics class on Saturday.

Anyone who wants to volunteer to be a coach’s assistant on Saturday at 6pm, please come to Bishan Sports Hall.

But oh wait, emu me first: bsylee@gmail.com

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TODAY: When a company met angry blogger

TODAY: When a company met angry blogger

In the age of the Internet grapevine, know your stuff before tackling customer complaints on the Web

IT HAS been said, and quite often by bloggers, that businesses ignore blogs and online discussion forums at their peril. (Try a Google search with the term “businesses ignore blogs at their peril”, and you will see what I mean).

News sites abound with tales of companies which either ignore, or do not wake up to, the extent of customer dissatisfaction until it is too late. But what happens in the rare case at least in the local experience that a company actually responds to rumbles of consumer discontent online?

Judging by the reaction when one company did so last week, is it a case of “damned if you don’t, damned if you do”?

One apparently disgruntled customer of a company that provides protective wrapping for mobile phones, PDAs and other similar devices posted his complaint on a discussion forum. Now, what typically happens in an instance like this, is that other forum members might commiserate or disagree with a customer’s complaint, or share their own experiences. But what happened this time was that a representative of the company decided to respond to the allegations by emailing the original poster, with interesting results.
Continue reading “TODAY: When a company met angry blogger”

TODAY: When a company met angry blogger

When a company met angry blogger

Excerpt:


In the age of the Internet grapevine, know your stuff before tackling customer complaints on the Web

IT HAS been said, and quite often by bloggers, that businesses ignore blogs and online discussion forums at their peril. (Try a Google search with the term “businesses ignore blogs at their peril”, and you will see what I mean).

News sites abound with tales of companies which either ignore, or do not wake up to, the extent of customer dissatisfaction until it is too late. But what happens in the rare case — at least in the local experience — that a company actually responds to rumbles of consumer discontent online?

Judging by the reaction when one company did so last week, is it a case of “damned if you don’t, damned if you do”?

One apparently disgruntled customer of a company that provides protective wrapping for mobile phones, PDAs and other similar devices posted his complaint on a discussion forum. Now, what typically happens in an instance like this, is that other forum members might commiserate or disagree with a customer’s complaint, or share their own experiences. But what happened this time was that a representative of the company decided to respond to the allegations by emailing the original poster — with interesting results.


Read more here.

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Monday macchiato nosso good

Scary Mechanical Tiger

There’s a scary looking mechanical tiger in United Square at Novena that has scary bloodshot eyes and wheels on its paws. Apparently the handlers of this tiger charge $5 for a ride on it. Siao!

Then there were the staff of the Haagen Dazs cafe who said they couldn’t serve me a double shot macchiato because it wasn’t on the menu, even if a single macchiato was. Even after I explained that a double macchiato was like a double espresso, only you put a small spot of foamed milk to mark the espresso, making it a macchiato, because a macchiato in Italian means ‘spotted’. I even offered to pay 50 cents for the spot of foamed milk. But, cannot, said the waiters.

To their credit, the waiters told the cafe manager, who suggested I order a cappucino instead. I said, ‘nair mind, I’ll have a double espresso’. To his credit, the manager asked again what it was I really wanted, and I said ‘double macchiatto, which is like a double espresso, only you put a small spot of milk to mark the espresso, and I’ll pay 50 cents for the milk’.

And the manager said ‘ok’, and instructed his waiters to make me a double macchiato with no extra charge for the spot of milk.

Good job, manager of cafe! 100 points for effort. Zero for the waiters who served me a double macchiato with enough foamed milk to spot twenty espressos.

Double Macchiato
Dude, where’s my coffee?

iTunes Party Shuffle is playing a copy of The Look Of Love from the album “Music To Watch Girls By (Disc 2)” by Dusty Springfield