While the rest of the world were queueing up for an iPhone 3G, I went and took our Krups fully automated espresso machine to Changi to get it fixed.
The receptionist was friendly and made small talk about coffee when she recognised me from less than a month ago when I took the thing in to be repaired. Then she got a “Chinese lady” to attend to me because “she’s the expert with all the coffee machines because today many coffee machine come in”.
The “Chinese Lady” came to the front desk, and asked what was wrong with our fully automated Krups, so I said, “it doesn’t work when you press the button for any of the preset coffees, and it makes a really loud noise and it doesn’t stop until you turn off the machine.”
She said, “Like this?” and started to mimic the noise a lawnmower makes when it goes over a mound of pebbles, turning the Malay Receptionist into a tudung-covered bunch of giggles.
“Oh, so you know that noise”, I said.
“But it’s normal for it to make that noise what”, she said.
“No, it’s not, it’s ten times louder than the grinding noise the machine makes when it’s grinding the coffee beans”, I said, “Plug it in an you’ll know what I mean”.
So she plugged the machine to an outlet and turned it on, and sure enough the lawnmower effect came on loud enough for the two other men sitting on the sofa in the reception waiting to send in their broken Rowenta vacuum cleaner to remark, “Wah, liddat make coffee one ah?”
So, the “Chinese Lady” laughed and shot a stern look at Malay Receptionist because she’s almost laughed the tudung off her head, and that really wouldn’t have been nice, and proceeded to type out a service request statement for me.
She took an age before finally deciding to type in all caps: NOISY NO COFFEE COME OUT.
I can’t wait till the Krups GOT COFFEE COME OUT, AND NOT SO NOISY ANY MORE.
ME A LOT OF LAUGHS COME OUT AFTER READING YOUR POST
SURE WAIT LONG LONG ONE.
So the ‘logic’ is:
IF NOISY
NO_COFFEE_COME_OUT
ELSE *(not noisy)
COFFEE_COME_OUT
ENDIF.
I just love this kind of English that comes out Singaporeans. Good thing she didn’t write ‘kopi’.
crap. i jus started tearing cos i was containing my laughter. fortunately most of my colleagues have left :p
Be grateful she didn’t write:-
“Fault : Faulty”
That’s what was written on a lot of signal sets sent in for repair when I was in the army.
Funny Stoly Miyagi.
I had a good laugh…thanks…Let us know finally when COFFEE COME OUT
that is why dun ever go down to richland service centre. always buy at best denki and bring back best denki for service if there is any faulty. though it takes longer time, but at the very least, u wont let richland receptionist shorten your life spend by giving u a poor service. richland receptionist always talk in a rude manner. poor quality service. =(
Hi Joel,
The receptionist at Richland was fine, they didn’t have an attitude
problem. The only problem I have with the whole thing is the Krups
machine itself.
And as for servicing it at Best Denki, ours was bought there, but they
told us to go to Richland because they don’t service it there. I’m
assuming maybe this is a new service where they bring it to Richland
for you or something?
And man, you seem to know your coffee machines!
i used before 2 automated machines and currently using manual. bring to ngee ann city best denki. they separate customer service and service center counter. if not go to IMM. cause this 2 store is their “AA” store. they do provide such service. unless u met some1 who is lazy to open the serivce order for u. =D now richland service center relocated at bedok north ave4 already.
haha — surprises me anyway because krups usually more reliable. anyway I hope you get a new krups and this time one that actually makes a silent cup of coffee for you — or at least a cup of coffee!!!
lol
well, me noisy laughing so hard 
I agree with Flann’s comment
heh
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Always buy at best denki and bring back best denki for service if there is any faulty. though it takes longer time, but at the very least, u wont let richland receptionist shorten your life spend by giving u a poor service. richland receptionist always talk in a rude manner.