picture-3.pngWhen Naomi told me to check if my Power­book G4 was eli­gi­ble for a bat­tery exchange, I quickly went and checked, because, like, woohoo! Free bat­tery!

So I went and checked Apple’s web­site for the bat­tery recall notice and instruc­tions. It said to enter my computer’s ser­ial num­ber as well as the battery’s ser­ial num­ber, which were located on the bat­tery as well as inside the bat­tery compartment.

This meant I did some men­tal cal­is­then­ics in order to come up with the order in which to record the ser­ial num­bers, but ended up doing this instead:

  1. Turn off computer.
  2. Open bat­tery com­part­ment and take out battery
  3. Locate bat­tery ser­ial number
  4. Try to locate com­puter ser­ial number
  5. Curse when it is dis­cov­ered that there is more than one set of num­bers in the bat­tery compartment
  6. Put bat­tery back into computer
  7. Turn on computer
  8. Open apple web­page detail­ing bat­tery recall
  9. Read bit about where exactly com­puter ser­ial num­ber can be found, which includes the ‘About This Mac’ option under the Apple menu, in the OS.
  10. Curse some more, write down com­puter ser­ial num­ber and go enter it into the web­site to check if the computer’s bat­tery is eli­gi­ble for exchange.
  11. Curse even more, because it is realised that the computer’s battery’s ser­ial num­ber wasn’t jot­ted down.
  12. Turn off computer.
  13. Take out bat­tery, and jot down bat­tery ser­ial number.
  14. Put bat­tery back, turn on com­puter and open Apple web­page detail­ing bat­tery recall.
  15. Enter ser­ial num­bers, and cheer when the page returns a result that says my bat­tery is eli­gi­ble for a free exchange.
  16. Cheer when it reads that I only have to apply for an exchange and wait for a bat­tery to arrive before I send the faulty bat­tery back sans postage.
  17. Still happy when I enter my loca­tion (Sin­ga­pore) and read that I should con­tact any one of the resellers listed in Singapore.
  18. Call one of the Apple retail­ers in Sin­ga­pore and ask about the exchange program.
  19. Become bewil­dered when I am told to bring in my com­puter for them to check, and give them the faulty bat­tery and then wait six weeks for the replacement.
  20. Ask if I can keep my bat­tery and use it while wait­ing for the replacement.
  21. Become slightly upset when I am told that I can’t.
  22. Ask how come the replace­ment pro­ce­dure is dif­fer­ent from North America.
  23. Become more upset when I am told ‘because in Sin­ga­pore, it’s different’.
  24. Ask if I can get a tem­po­rary bat­tery replace­ment while wait­ing for the replace­ment because if not, my Power­book is no longer portable.
  25. Become more upset when I am told ‘no, because in Sin­ga­pore, it’s different’.
  26. Tell Apple sales rep­re­sen­ta­tive that ‘ok, I’ll bring in my com­puter soon’.

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  • bitch­ing

    yes, indeed… in Sin­ga­pore it is dif­fer­ent… I’ve been try­ing to pur­chase my batt pack for my G4 for the last 6 months… Went down to Apple Cen­tre @ Orchard 6 months ago, they said “no stock, try ishop”. Or I could leave my num­ber and when the new stock arrives, they’ll call me.. Never did… 5 months later, called them and they said, “Ran out of stock, u can try ishop”. But we’ll call you when the stock arrives in Sept… Went to ishop, no stock. Left my num­ber because they also said they’ll call when the stock arrives in Sept.
    So.. it is Sept now.. no call, to date… I’m still wait­ing…
    Truly ‘Uniquely Sin­ga­pore’ style… dan gu gu…

  • bitch­ing

    yes, indeed… in Sin­ga­pore it is dif­fer­ent… I’ve been try­ing to pur­chase my batt pack for my G4 for the last 6 months… Went down to Apple Cen­tre @ Orchard 6 months ago, they said “no stock, try ishop”. Or I could leave my num­ber and when the new stock arrives, they’ll call me.. Never did… 5 months later, called them and they said, “Ran out of stock, u can try ishop”. But we’ll call you when the stock arrives in Sept… Went to ishop, no stock. Left my num­ber because they also said they’ll call when the stock arrives in Sept.
    So.. it is Sept now.. no call, to date… I’m still wait­ing…
    Truly ‘Uniquely Sin­ga­pore’ style… dan gu gu…

  • http://www.littlefish.blogspot.com jack­son

    My bat­tery which was under the one year war­ranty (i bought a replace­ment) went kaput. I wanted to change it for a new one since it was under war­ranty. Turns out, every­thing is now con­sid­ered recall. Bitches! By the time my bat­tery comes back and the portable iBook is portable again, the free WIFI at Sun­tec area would be over! =(

  • http://www.littlefish.blogspot.com jack­son

    My bat­tery which was under the one year war­ranty (i bought a replace­ment) went kaput. I wanted to change it for a new one since it was under war­ranty. Turns out, every­thing is now con­sid­ered recall. Bitches! By the time my bat­tery comes back and the portable iBook is portable again, the free WIFI at Sun­tec area would be over! =(

  • Lin­coln

    Basi­cally… we are screwed.

    I have the same laptop.

  • Lin­coln

    Basi­cally… we are screwed.

    I have the same laptop.

  • http://jinnpod.com jinn

    My expe­ri­ence with the bat­tery exchange was dif­fer­ent. At the Apple web­site where you entered your Power­book and bat­tery ser­ial num­bers, and tells you that you are eli­gi­ble, print that page out. I brought that page to Apple Orchard, filled up some form, received a receipt and was told to wait till they got the bat­tery ship­ment and they would sms me. No need to bring your lap­top and/or bat­tery down. You only need to bring the faulty bat­tery down for exchange when the ship­ment arrives.

  • http://jinnpod.com jinn

    My expe­ri­ence with the bat­tery exchange was dif­fer­ent. At the Apple web­site where you entered your Power­book and bat­tery ser­ial num­bers, and tells you that you are eli­gi­ble, print that page out. I brought that page to Apple Orchard, filled up some form, received a receipt and was told to wait till they got the bat­tery ship­ment and they would sms me. No need to bring your lap­top and/or bat­tery down. You only need to bring the faulty bat­tery down for exchange when the ship­ment arrives.

  • http://ahtiong73.blogspot.com/ ahtiong

    Heh, truly unique Sin­ga­pore helpdesk!!

  • http://ahtiong73.blogspot.com/ ahtiong

    Heh, truly unique Sin­ga­pore helpdesk!!

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  • Tim

    Nope. I went to Diver­sitec in Toa Payoh with my bat­tery (in my lap­top). They ver­i­fied the ser­ial num­ber and returned it to me. Told me to wait 4–6 weeks. When the new bat­tery arrives from Apple, they’ll courier it to wher­ever I am. I’ll switch the bat­ter­ies around in my lap­top, and then Diver­sitec has 3 days to return the old bat­tery back to Apple.

    BTW, the bat­ter­ies can be taken out with­out pow­er­ing the lap­top down, if the lap­top is still plugged into the power sup­ply. All the demo lap­tops at any Apple dis­trib­u­tor are plugged in with­out batteries.

  • Tim

    Nope. I went to Diver­sitec in Toa Payoh with my bat­tery (in my lap­top). They ver­i­fied the ser­ial num­ber and returned it to me. Told me to wait 4–6 weeks. When the new bat­tery arrives from Apple, they’ll courier it to wher­ever I am. I’ll switch the bat­ter­ies around in my lap­top, and then Diver­sitec has 3 days to return the old bat­tery back to Apple.

    BTW, the bat­ter­ies can be taken out with­out pow­er­ing the lap­top down, if the lap­top is still plugged into the power sup­ply. All the demo lap­tops at any Apple dis­trib­u­tor are plugged in with­out batteries.

  • Bill

    Aiya, Mac sux lah! Go buy a Win­dows PC and all the prob­lem is solved!!!

  • Bill

    Aiya, Mac sux lah! Go buy a Win­dows PC and all the prob­lem is solved!!!

  • http://www.toomanythoughts.org/blog/ Tym

    I just popped by the Apple store at Whee­lock on Fri­day because I was in the neigh­bour­hood. They didn’t give me any has­sle about want­ing to keep my exist­ing bat­tery while wait­ing for the new one to get here (4–6 weeks’ time, pah!), but they made a note of it in the form that I signed, some­thing like say­ing the user has been warned about the bat­tery but will con­tinue to use it at her own risk.

  • http://www.toomanythoughts.org/blog/ Tym

    I just popped by the Apple store at Whee­lock on Fri­day because I was in the neigh­bour­hood. They didn’t give me any has­sle about want­ing to keep my exist­ing bat­tery while wait­ing for the new one to get here (4–6 weeks’ time, pah!), but they made a note of it in the form that I signed, some­thing like say­ing the user has been warned about the bat­tery but will con­tinue to use it at her own risk.

  • http://shellylives.wordpress.com Shelly

    My hubs brought in my iBook bat­tery last Sun­day for me and I got a call from iShop (at Orchard Cineleisure) on Fri­day say­ing that my bat­tery was ready for col­lec­tion! That didn’t even take more than 5 days!

    But over the phone they did tell me to go down and get my bat­tery ASAP, for what rea­son I do not know, but WHO CARES?!? I got a new bat­tery!! :)

  • http://shellylives.wordpress.com Shelly

    My hubs brought in my iBook bat­tery last Sun­day for me and I got a call from iShop (at Orchard Cineleisure) on Fri­day say­ing that my bat­tery was ready for col­lec­tion! That didn’t even take more than 5 days!

    But over the phone they did tell me to go down and get my bat­tery ASAP, for what rea­son I do not know, but WHO CARES?!? I got a new bat­tery!! :)

  • mys­tery

    i used to own a power­book but the Apple expe­ri­ence when­ever things go wrong (which seem quite fre­quently) is really frus­trat­ing. my power­book died just more than a year so no more guar­an­tee and no more care for you unless you sign up for Apple Care with extra $$$. So here i’m think­ing why pay extra $$$ when the so called qual­ity prod­uct breaks down like every­one else and then on top of that have to pay more $$$ for apple care. NO APPLE CARE = APPLE DONT CARE.

    So finally i took the advice from the Apple ads and i switched– to PC– have never looked back since!

    Switch to PCs, Apples are great if you live in USA– for the rest of the world, apples not in sea­son long ago.

  • mys­tery

    i used to own a power­book but the Apple expe­ri­ence when­ever things go wrong (which seem quite fre­quently) is really frus­trat­ing. my power­book died just more than a year so no more guar­an­tee and no more care for you unless you sign up for Apple Care with extra $$$. So here i’m think­ing why pay extra $$$ when the so called qual­ity prod­uct breaks down like every­one else and then on top of that have to pay more $$$ for apple care. NO APPLE CARE = APPLE DONT CARE.

    So finally i took the advice from the Apple ads and i switched– to PC– have never looked back since!

    Switch to PCs, Apples are great if you live in USA– for the rest of the world, apples not in sea­son long ago.

  • mz

    You can try the ishop at cineleisure. They’ll advise you to sur­ren­der the bat­tery though u have the option to keep it till ur bat­tery arrives.

    The ser­vice is quite okay at that shop.

  • mz

    You can try the ishop at cineleisure. They’ll advise you to sur­ren­der the bat­tery though u have the option to keep it till ur bat­tery arrives.

    The ser­vice is quite okay at that shop.

  • Jenny

    Haha! I was tempted by the sexy new lap­tops at Apple Orchard Cen­ter, but 10 years of Win­Tel expe­ri­ence told me it can’t be all wine and roses at Apple. My friend thinks Apples are free from viruses and tro­jans, and just bought 3 new machines. Good luck to him!!

  • Jenny

    Haha! I was tempted by the sexy new lap­tops at Apple Orchard Cen­ter, but 10 years of Win­Tel expe­ri­ence told me it can’t be all wine and roses at Apple. My friend thinks Apples are free from viruses and tro­jans, and just bought 3 new machines. Good luck to him!!

  • d

    it’s like that in oz too, not a sin­ga­pore thing. we’re com­plain­ing our butts off because our porta­bles ain’t no more porta­bles. sucky apple CS. worse still, a lot of ppl are in the rural areas, far from any apple cen­tre. i know of some ppl who have had to drive 2–3 hours to the near­est apple store — that’s tough shit mann. we gotta take com­fort that sin­ga­pore is miniature!

  • d

    it’s like that in oz too, not a sin­ga­pore thing. we’re com­plain­ing our butts off because our porta­bles ain’t no more porta­bles. sucky apple CS. worse still, a lot of ppl are in the rural areas, far from any apple cen­tre. i know of some ppl who have had to drive 2–3 hours to the near­est apple store — that’s tough shit mann. we gotta take com­fort that sin­ga­pore is miniature!

  • d

    i can’t imag­ine 6 weeks with­out my bat­tery :( so dun worry, it’s not a sin­ga­pore thing. every­one out­side of north amer­ica suf­fers the same fate.

  • d

    i can’t imag­ine 6 weeks with­out my bat­tery :( so dun worry, it’s not a sin­ga­pore thing. every­one out­side of north amer­ica suf­fers the same fate.

  • http://theory.isthereason.com Kevin

    Sorry to hear man. This is one of the things I’ll miss about being in Amer­ica… con­sumer rights is big deal here, more respect. Apple ships you a replace­ment bat­tery, and you sim­ply put your recalled bat­tery in the same pack­age to ship it back. Zero downtime.

  • http://theory.isthereason.com Kevin

    Sorry to hear man. This is one of the things I’ll miss about being in Amer­ica… con­sumer rights is big deal here, more respect. Apple ships you a replace­ment bat­tery, and you sim­ply put your recalled bat­tery in the same pack­age to ship it back. Zero downtime.

  • http://www.gr3g.com GrEg

    The 4–6 week lead time is prob­a­bly just a cover-ass liner. I got mine within a week at the epi­cen­tre Apple store. But i did return the “spoilt” one first.

    Then the funny thing was the guy at the store called a few days later to say that one also “spoilt”. Apple had a mis­comm or some­thing. And the next day i had an SMS say­ing its a mis­take, there is noth­ing wrong with the “new” one.

    O well… at least i got a new bat­tery. Mine was about 3 years old…

  • http://www.gr3g.com GrEg

    The 4–6 week lead time is prob­a­bly just a cover-ass liner. I got mine within a week at the epi­cen­tre Apple store. But i did return the “spoilt” one first.

    Then the funny thing was the guy at the store called a few days later to say that one also “spoilt”. Apple had a mis­comm or some­thing. And the next day i had an SMS say­ing its a mis­take, there is noth­ing wrong with the “new” one.

    O well… at least i got a new bat­tery. Mine was about 3 years old…

  • d

    that’s cos amer­ica is the cen­tre of the world and every­thing hap­pens there.… not because singapore’s different.

  • d

    that’s cos amer­ica is the cen­tre of the world and every­thing hap­pens there.… not because singapore’s different.

  • jermyn

    dude
    go and do it at ishop
    they will make you sign an indem­nity form say­ing that if your bat­tery explodes, they are not respon­si­ble. but at least they will let you keep the battery.

  • jermyn

    dude
    go and do it at ishop
    they will make you sign an indem­nity form say­ing that if your bat­tery explodes, they are not respon­si­ble. but at least they will let you keep the battery.

  • LcT

    it’s not a sin­ga­pore thing… i got the same line when i was in sydney…

  • LcT

    it’s not a sin­ga­pore thing… i got the same line when i was in sydney…

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  • ch

    I totally give up on apple ser­vice in sin­ga­pore. when i call apple cen­tre up regard­ing direc­tions to get to the apple cen­tre, i expect to speak to the shop peo­ple, not some­one who is sit­u­ated in india and cant be any help to me.

    and quite a no. of things which i’m pissed of with apple cus­tomer ser­vice. eg when i wanted to change my ipod bat­tery, the type of atti­tude that apple shop per­son­nels and online cus­tomer ser­vice that they gave me. the unfriendly cus­tomer ser­vice web­site of apple.

    apple seeks for new cus­tomers and they dont seek to retain old cus­tomers. This is the impres­sion i had with apple after deal­ing with their cus­tomer ser­vice, online, in aus­tralia and in sin­ga­pore.
    this is the first and last time i’m using ipod and ibook. Right now, i’m just hop­ing that my ibook would not give me any trou­ble till the war­ranty period ends.

    (the things above are just my per­sonal opin­ion on apple. and i no longer seek to change the impres­sion that i had)

  • ch

    I totally give up on apple ser­vice in sin­ga­pore. when i call apple cen­tre up regard­ing direc­tions to get to the apple cen­tre, i expect to speak to the shop peo­ple, not some­one who is sit­u­ated in india and cant be any help to me.

    and quite a no. of things which i’m pissed of with apple cus­tomer ser­vice. eg when i wanted to change my ipod bat­tery, the type of atti­tude that apple shop per­son­nels and online cus­tomer ser­vice that they gave me. the unfriendly cus­tomer ser­vice web­site of apple.

    apple seeks for new cus­tomers and they dont seek to retain old cus­tomers. This is the impres­sion i had with apple after deal­ing with their cus­tomer ser­vice, online, in aus­tralia and in sin­ga­pore.
    this is the first and last time i’m using ipod and ibook. Right now, i’m just hop­ing that my ibook would not give me any trou­ble till the war­ranty period ends.

    (the things above are just my per­sonal opin­ion on apple. and i no longer seek to change the impres­sion that i had)

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  • sales­girl

    i am sur­prised and slightly irri­tated that peo­ple don’t under­stand why cus­tomer ser­vice in sin­ga­pore is the way it is. if the pol­icy was that all you had to do is apply for an exchange, wait for a bat­tery to arrive before the faulty one is returned, how many returned bat­ter­ies do you think apple sg will receive? if ever apple sg decides to imple­ment north america’s war­ranty pro­ce­dures, i am not sur­prised if 5,000 bat­ter­ies in sg were recalled, 5,000 replace­ment bat­ter­ies were sent out and none were returned. unique sin­ga­pore­ans require unique cus­tomer ser­vice. this may be the rea­son why a home-grown retail chain may choose to have a no exchange, refund and return pol­icy printed on her receipts in sg, and ‘thanks you for shop­ping! please keep this invoice for our 14-day pur­chase guar­an­tee (sub­ject to terms and con­di­tions as stated in the doc­u­ment next to cash reg­is­ter’ in hk.

  • sales­girl

    i am sur­prised and slightly irri­tated that peo­ple don’t under­stand why cus­tomer ser­vice in sin­ga­pore is the way it is. if the pol­icy was that all you had to do is apply for an exchange, wait for a bat­tery to arrive before the faulty one is returned, how many returned bat­ter­ies do you think apple sg will receive? if ever apple sg decides to imple­ment north america’s war­ranty pro­ce­dures, i am not sur­prised if 5,000 bat­ter­ies in sg were recalled, 5,000 replace­ment bat­ter­ies were sent out and none were returned. unique sin­ga­pore­ans require unique cus­tomer ser­vice. this may be the rea­son why a home-grown retail chain may choose to have a no exchange, refund and return pol­icy printed on her receipts in sg, and ‘thanks you for shop­ping! please keep this invoice for our 14-day pur­chase guar­an­tee (sub­ject to terms and con­di­tions as stated in the doc­u­ment next to cash reg­is­ter’ in hk.

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  • WP

    You should have writ­ten a let­ter to Apple Sin­ga­pore to let them know of this sit­u­a­tion. AFAIK, the Apple Stores are actu­ally part­ners, and is a totally sep­a­rate com­pany. Maybe if Apple Sin­ga­pore knows of this sit­u­a­tion they can get them to change their stu­pid “because it’s different”.

  • WP

    You should have writ­ten a let­ter to Apple Sin­ga­pore to let them know of this sit­u­a­tion. AFAIK, the Apple Stores are actu­ally part­ners, and is a totally sep­a­rate com­pany. Maybe if Apple Sin­ga­pore knows of this sit­u­a­tion they can get them to change their stu­pid “because it’s different”.

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